Return Policy

Last reviewed: August 17, 2026

ARMOR supplies products for business and project use. The quotation or order may contain product-specific terms, especially for customized or project-specific goods.

Return or exchange eligibility

Returns or exchanges require ARMOR’s approval. Quality-related issues and problems caused by customer handling may be subject to different terms. Special products may also be subject to separate return or exchange terms.

For customized or project-specific products, confirm return eligibility in the quotation or order before production begins.

Condition of returned goods

Unless different terms were agreed for the order, returned goods should be clean, unused, in their original condition, and suitable for resale. Please include the original packaging and delivery package together with the relevant accessories, labels, freight documents, product certificates, instructions, invoices where applicable, and any included gifts.

ARMOR may decline a return or exchange when the goods, packaging, documents, or included items do not meet the applicable conditions.

Review and resolution

After ARMOR receives and inspects the returned goods and any included items, the company will handle an approved refund or replacement according to the applicable order terms and law. No fixed return window or universal refund timetable is stated here.

Request approval

Before sending anything back, contact ARMOR with the order information, the reason for the request, and any relevant product or delivery details. Do not return goods without return instructions from ARMOR.